Lipi Support

Lipi has etched a name for itself, for its high level of technical support. Lipi caters to the maintenance needs of its valued clientele, ranging from field repairs, to in house repairs, to technical engineering assistance in the field of printing and automation solutions. The range of products serviced include, products manufactured by Lipi as well as traded products. This includes Line Matrix Printers, High Speed Dot Matrix Printers, Laser Printers including Fanfold Laser Printers, Card Printers, Thermal Printers, Uninterrupted Power Supplies, Automated Teller Machines and Cash Dispensers, Kiosks, Bunched Note Acceptors and Note Counting Machines.

Besides, Lipi is also the National Service partner for Brother laser Printers and Eaton make of Uninterrupted Power Supplies.

Lipi believes in Total Customer satisfaction and delivers every time in terms of product quality, delivery and resolution of customer complaints. The same is reflected by an exceptional “First Time Fix” rate of over 90%.

Lipi’s Customer Service has been certified under ISO 9001, which is more than a sufficient indicator of the consistent quality and commitment of the services rendered by Lipi to the customer. This is due to the fact that over the years Lipi has developed a formidable multi-location support structure, covering the length and breadth of the country from over 110 locations. Each of these locations in the network is equipped with trained engineers, armed with the best kit of spares to take care of any untoward eventuality. These locations are backed up from a fully stocked Central Warehouse at Vashi and a highly skilled team of Test and Repair engineers at the Customer Support HO at Vashi, New Mumbai.

Today Lipi has set up an installed base of over 100,000 products and still continues to support the first Line printer sold. Further, in view of the ever-growing need for good quality service in the field of maintenance, Lipi is expanding its horizons to becoming a highly reputed quality service provider in the field of printing and automation solutions and looks toward providing direct support to all its customers in this area.